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FAQs by Category
  • Featured
  • Account
  • Converter
  • Assets
  • Safe
  • Prepaid Card

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  • What is UU Wallet?
    Publishing Date 2025-03-14 03:36:54
    UU Wallet is a platform dedicated to providing users with convenient, efficient and secure digital currency trading, deposit and withdrawal, and custody services. We play an important role in the field of digital currency and are committed to providing global users with more possibilities for currency exchange, digital currency conversion, and cross-border payments.
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  • Are my assets in UU Wallet safe?
    Publishing Date 2025-03-14 03:38:46
    Your assets are safe in UU Wallet for the following reasons:1. Compliance and license guarantee:UU Wallet has obtained a number of international authoritative licenses and qualifications, including: EMI (electronic wallet and online payment license), Philippine VASP (virtual asset trading and management license), US MSB (currency exchange and international remittance license), OPS (payment system operation license) These licenses indicate that UU Wallet strictly complies with the financial regulatory requirements of various countries to ensure the legality and security of its business.2. Fully managed wallet service:UU Wallet adopts a fully managed model, and your digital wallet address and private key are safely kept by our WAAS (Wallet-As-A-Service) system. We use multiple encryption technologies and security protocols to ensure that your assets are protected from unauthorized access.3. Autonomy and security of asset management:Although UU Wallet provides you with custody services, you have full control over your assets. You can independently perform operations such as recharge, withdrawal, exchange, and prepaid card opening. All operations must be completed through fund passwords and security verification (such as two-factor authentication) to ensure that only you can manage your assets.4. Multiple security protection measures:UU Wallet adopts industry-leading security technologies, including hot and cold wallet separation, multi-signature mechanism, real-time risk control system, etc., to fully protect your assets. In addition, our system will conduct security audits and vulnerability detection regularly to ensure that the security of the platform is always at the highest level.5. User education and risk warnings:UU Wallet will provide you with relevant safety usage guides and risk warnings to help you better protect your account security. At the same time, our customer service team is on call at any time to help you solve any security issues or concerns.
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  • UU Wallet Anti-Fraud Notice
    Publishing Date 2025-04-10 08:58:31
    Dear UU Wallet users:1️⃣ Look for the uuwallet.com domain name:❌“Other domain names are not our websites”2️⃣ Use the official verification channel for verification:✅UU official verification channel verification link: https://www.uuwallet.com/officialHow to operate: 1. Select the channel to be verified, such as Telegram:2. Enter the account information to be verified and click [Verify]:3. After verification, you will be prompted: Verification successful3️⃣ UU Wallet official account:✅Telegram:UU Wallet official customer service: @uuwallet_fxUU Wallet official channel: @uuwallet_officialUU Wallet exchange rate official channel: @uuwallet_fx_cnUU Wallet exchange customer service: @UU_SWAP✅Whatsapp:UU Wallet official customer service: +63 966 078 3442✅Email:UU Wallet customer service email: [email protected]️⃣ Official identity authentication:Our staff will not contact you for any reason, including:Phone, SMS, social media (such as Telegram, etc.)**Third-party platforms (such as 9D butler account, etc.)**Request personal informationOfficial customer service only provides services through the following channels:UU Wallet official website (web/H5)Official mobile APP (built-in online customer service)Telegram official certified customer service account (please look for the official certification logo)Note: Never ask for sensitive information such as passwords, verification codes, fund passwords, prepaid card information, etc. privately!5️⃣ Beware of fraudulent tactics:❌ "Account abnormality, need to change payment method"❌ "Order delayed, request transfer to unfreeze"❌ "Scan the code to receive discount/refund"❌ "Payment has been made, urging to release the currency" (pseudo-image)➡️ Anyone who mentions the above content is a scam! Please stop contacting and report immediately!6️⃣ Warning of fake certificate scam: �� Fraudulent methods:● Scammers pretend to buy coins, click "paid" on the order page, but actually do not pay● Forge bank/payment platform transfer screenshots to urge sellers to release coins● Sellers relax their vigilance after seeing the fake voucher, resulting in financial losses✅ UU Wallet solemnly reminds you:● All transactions are subject to bank card/WeChat/Alipay receipts, and the voucher is for reference only!● Do not release coins before receiving the payment!7️⃣ Transaction security guidelines:✅ The funds received shall be subject to the real-time balance of the bank/payment platform. Do not trust SMS or voice notifications!✅ Reject all private transactions, remote assistance, screen sharing and other informal operations!8️⃣ Loss Liability Statement:⚠️ Users are solely responsible for any losses caused by trusting unofficial channels or false payment credentials!
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  • Safe operating instructions
    Publishing Date 2025-04-10 09:10:53
    ✔ Consulting issues: Only through the APP built-in customer service or official website certification channels✔ Password security: change it regularly and never disclose it to others✔ Transaction confirmation: The actual amount received shall prevail. Do not trust any payment screenshots.    UU Wallet always works with you to protect the safety of your funds!
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